Privacy Policy

Introduction

HomeFax ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by HomeFax when you use our website, mobile applications, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Billing and payment information
• Property addresses you search or request reports for
• Account credentials and preferences
• Communications with our customer support team

Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• IP address, browser type, and operating system
• Device identifiers and mobile network information
• Pages visited, links clicked, and features used
• Search queries and report requests
• Date and time of your visits and activities

Third-Party Information

We may also collect information from third-party sources, including public records, real estate databases, and our business partners, to provide comprehensive property reports and enhance our Services.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Generate property reports and deliver requested information
• Process payments and manage your account
• Send you service updates, notifications, and promotional materials
• Respond to your inquiries and provide customer support
• Analyze usage patterns and improve our platform
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations and enforce our terms

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who help us operate our Services, such as payment processors, data storage providers, and analytics services.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of HomeFax, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication measures
• Employee training on privacy and security practices
• Secure data storage with reputable cloud providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Privacy Rights

You have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of how we process your information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about how you use our Services. These technologies help us:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns
• Detect and prevent fraud

You can control cookie settings through your browser, but disabling cookies may limit some features of our Services. For more information, see our Cookie Policy.

Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

We use the following third-party services that may collect information:

• Google Analytics for website analytics
• Stripe for payment processing
• SendGrid for email communications
• AWS for cloud hosting and storage

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: